Experience the power of dynamic real-time scheduling with a permanent connection to your employees through FLS MOBILE FLOW EDITION. Our innovative mobile field service solution leverages the full potential of digitization, ensuring your on-site employees can work efficiently and seamlessly, without the burden of additional tasks.
The FLS MOBILE App (FLOW EDITION) revolutionizes field service operations by enabling transparent, paperless call processing, thereby enhancing efficiency across the entire workflow. This allows your field service team to concentrate on what truly matters—delivering exceptional customer satisfaction.
From timely notifications about the arrival of engineers or deliveries at customer sites via text message to live on-route tracking, we minimize customer waiting times. Coupled with dynamic route scheduling through FLS Real-Time-Scheduling, our solution offers unparalleled agility, effortlessly accommodating same-day and ad-hoc requests into your route schedules.
Take your field service to the next level with FLS MOBILE FLOW EDITION, where fully digital workflow processes are seamlessly integrated into a user-friendly app. Are you currently utilizing or planning to model your processes using the BPMN standard? With our app, you can effortlessly transfer these processes to your field service, ensuring an intuitive and tailored experience that meets the specific needs of your service cases.
Features at a Glance
- BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard, enabling rapid and compact digitization of processes.
- User and Role Reference: Provides clear, simple, and self-explanatory user guidance, supporting the skill set of your engineers and drivers while minimizing error potential during execution.
- Data Transmission: Sends all necessary deployment data (customer master data, object data, and material data) to the engineer's device, supporting offline, online, and hybrid scenarios.
- GIS Mapping: Integrates with mapping services like Google Maps or individual GEO systems for precise location tracking.
- Partner Integration: Easily integrates partners and service providers through link sharing.
- Staff Radar: Allows engineers to view the locations of nearby colleagues for assistance on calls.
- Push Notifications: Sends push notifications to engineers, especially useful in emergencies.
- Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, with the option for live on-route tracking.
- On-Premise Data Recording: Records call and feedback data on-site, both online and offline.
- Independent Appointment Scheduling: Enables field engineers to make binding appointment agreements, which are integrated into FLS Real-Time-Scheduling.
- Checklist and Report Management: Records checklists, reports, and updates to master data.
- Information Provision: Provides comprehensive details on the scope and content of work, deadlines, and customer and system data.
- Real-Time File Exchange: Allows for the real-time exchange of photos and documents in various formats, directly transferable to your ERP/CRM system.
- Customizable Reports: Offers individually designable customer and call reports.
- Audit-Proof Signatures: Ensures audit-proof recording of signatures post-deployment by both customers and engineers.
- Mobile Time Recording: Manages activity and absence recording on the go.
- Mobile Materials Management: Includes features for van stocktaking, material booking, reordering, and tracking material exchanges between colleagues. Manages material groups, locations, storage facilities, inventory, serialized materials, and material movement, including purchase or restock requests.
For further inquiries or additional information, please contact us at +49 431 239 710 or via email at [email protected].
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to check it out!
