Airtel Tribe is the ultimate one-stop shop designed to empower retailers in managing both customer service and their own accounts seamlessly with Airtel. The Retailer Tribe App revolutionizes how retailers interact with customers, allowing them to handle everything from new customer registrations to editing existing customer details, SIM swaps, Mobile Number Portability (MNP), airtime and bundle purchases, AM cash in/out transactions, bill payments, and even EVD/AM transfers to other retailers. This comprehensive suite of services ensures retailers can cater to all customer needs efficiently and effectively.
Moreover, the app provides robust tools for retailers to manage their own Airtel accounts. They can view and edit their profiles, manage stock levels by viewing, updating, requesting, or buying stock, and navigate through their sales hierarchy. Additional features include resetting AM/EVD pins, unlocking accounts, accessing agent loans, and performing banking services directly from their accounts. Retailers can also review their transaction history, monitor commissions earned, and assess their performance on Airtel services. The application facilitates self-service options and enables retailers to submit service requests to Airtel, enhancing their operational autonomy. Furthermore, it supports key notes on training, surveys, and the management of digital notices, keeping retailers informed and engaged.
Airtel Tribe App is available in both English and French, catering to Airtel's operations across Africa. Its user-friendly interface is pivotal in boosting business productivity for retailers, making it an indispensable tool in their daily operations.
What's New in the Latest Version 2.28.0
Last updated on Oct 9, 2024
Minor bug fixes and improvements. Install or update to the newest version to check it out!
