Effortlessly stay connected with your school regarding your child's progress.
The Veli Communication platform streamlines communication between parents and Ocean Colleges preschool educators.
Through the app, you can instantly check your child's status, message teachers directly to schedule meetings, and access important details like daily meal plans.
Frequently Asked Questions
1) Why am I unable to log in? The app shows errors or keeps closing.
Several factors could cause this. First, verify your internet connection and ensure you're using the latest app version. Common issues include:
a. Mismatched credentials between your interactive user and VUU account (causes login failure)
b. Inactive or unauthorized VIU account (typically displays a blank screen)
c. Session timeout (automatic periodic logouts - tap the authorization button top-right to relogin)
2) How do I reset my password?
Our system syncs with Interaktif. Please reset your password through their platform.
3) Why am I not receiving notifications?
Ensure notification permissions are enabled in Settings > Apps > Parent Communication Triangle. Try restarting the app afterward.
4) Why are there frequent app updates?
We continuously enhance features across multiple authorization levels, with updates addressing specific functionality or performance improvements.
5) My issue isn't listed or solutions didn't work. What now?
Email [email protected] with your username, device model, and app version. Alternatively, use the "Support" option in the app's dropdown menu.
